Although we prefer these companies, we neither receive compensation, nor provide funding for any expert review or use of pricing guides. For coins, we often list coins for sale as raw, but sometimes decide to send them in for grading. If you see a coin you like, feel free to make an offer! We are also receptive to requests to grade one of our coins. (1) Discrepancy and Errors Occasionally, our listings may include errors.When the title, description, and/or photographs conflict, you will receive the item(s) in the photographs. Please note that, unless otherwise stated, the presumption is that there is only one item.
For listings with multiple items, we use the lot quantity feature. However, if there is any doubt, please send us a message. (2) Coin Photography We DO NOT use stock photography, even for graded coins. The item(s) you see in our photographs are the ones you will receive.
We use 5000K cool white (daylight) lighting for all our photos because we feel this color most accurately reflects our coins. Please note that items may appear different in different lighting. The light's warmth, intensity, and angle can change the look of the item, especially with reflective items such as coins and jewelry. Sometimes, we know we might have been able to take a better photo and we're continuously seeking improvement with our photographs.If you have suggestions or comments, let us know! When time allows, we will honor requests for additional photos (3) Presentation and Editing We occasionally create collages for display purposes. We NEVER change the appearance of our coins unless it involves removing numeric grades from non-authorized companies. Such coins must be treated as raw - Adjectival grades are allowed. (4) Coin Conservation / Cleaning We DO NOT advocate cleaning/dipping coins because such coin lose their "mint state" status (in our opinion). Remember, even graded coins can later develop tell-tell signs of cleaning (chemical toning, dip residue, and the like). We also sometimes miss signs of a prior cleaning or dip, especially if we sell on immediately after we acquire a coin. If we do see signs of clear/obvious residue, we WILL treat with distilled water.
For coins we treat with distilled water, we include a statement along the lines of "likely cleaned" in our listing. If you suspect any of our coins as cleaned, please message us. We will gladly inspect the coin further as time permits (5) Artificial and Natural Toning We NEVER artificially tone (AT) any of our coins. That is reserved for a group of "coin doctors" that live about 3 hours north of us in a region notorious for AT coins.However, we do accept that several factors may speed up toning, including, but not limited to, heat and humidity. This environment might occur from something as simple as improper storage to something as complex as war. We will state our opinion on whether a coin is artificially or naturally toned. If there are any questions on any of our toned coins, please message - We are happy to disclose either provenance or our opinion! Typically, we use First Class Packaging with tracking for most items.
We ALWAYS provide tracking and NEVER use plain envelopes with regular stamps. However, some items are too heavy and bulky, even for a large flat-rate box. These services are provided free of charge.To assist, we can create personalized listings. We may be able to save you considerably. We don't recommend this, but we have had buyers use this. It does work, but there is considerable risk. We do not tolerate illegal activity, so please do not ask us to commit fraud or any other criminal act. (1) Dedication to Customer Service We take pride in our customer service and are dedicated to ensuring that our customers stay happy. Even if something is out of our control, we will always try to help out. We do not tolerate attempts to defraud and will report such buyers immediately. We appreciate constructive feedback and strive to maintain a 100% feedback record.
We seek 100% satisfaction and try to take every possible measure to ensure this. If you are dissatisfied in any way, please reach out to us first. We do listen someone said our layout was awkward, so hopefully this is better! Thank y'all for visiting!